The Growing Demand for IT Support

Efforts need to be make at the purchasing, implementing, and maintaining phases of IT systems to ensure that the investment in resources required is cosmos protected. Further, the IT system must be adequate to(p) to meet changing commercialise demands, provide information to customers, and that is customizable and expandable as rail line needs change and/or grow. Such insurance screw be had from a support solution, but is must as well as be a collaborative support solution.

In readable of the above business surround realities, I propose development an IT support system that is collaborative and integrates our competencies and those of the system support provider. The collaborative systems support I am proposing will encompass the undermentioned components:

Product Support (Hardware & Software)

Stakeholder Support (Customer, Supplier, Employee, etc.)

Product Support assures that the products being used are of the highest quality available. This helps protect the investment in IT and makes the company more able to meet changing market demands and

Stakeholder Support includes support operate that will enable the company to fulfill its obligations in the chain of mountains of business, whether it entails obligations to customers, employees, suppliers, or others.

The promotion of a collaborative business environment linked electronically through the Internet or an Intranet is the determination of this kind of support. Networking, compatibility, security concerns, and others are involved in much(prenominal) support.

Anonymous. Case Studies: Davox partners with Northrup Grumman Information Technology to provide world-class do. cisco Technologies. Available: http://www.logicare. com/cis_case_studies_davox.html, 2/20/2002, 1-3.

By implementing much(prenominal) a collaborative systems support infrastructure, Thetennisspot.com will ensure it is able to protect its IT investment, take advantage of the highest quality products, meet changing market demands, and provide high quality customer service and interaction.

respond to customers with a high level of service. Technical updates, hotfixes, patches, and updates software program programs are part of such suppo
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