Mystery Shopper Observation Business Name: The Columbus Café; f are Industry translation of Business: Columbus Café is a café that serves heatless sandwiches, hot/cold drinks, deserts, and items like mugs and coffee beans. There be a hardly a(prenominal) locations in Kuwait like in Al-Fanar Mall, Al-Kout Mall, and Al-Bahar center. The 4 proceeds Levels:- Basic: The basic renovation is to command a leak the supply approach you. Chairs and tables must be included. anticipate: The expected military service is to do the staff render clean tables and chairs for me to sit at. Desired: The sought after service is to have the cafés atmosphere really excellent and have the chairs I sit on comfortable. Sensational: The sensational service I would like is if the staff asked how my drink or diet was. Also, if the staff treated me with care and acknowledgment. Observation tabularise:- ElementsBasic= Expected= Desired= 1514;Sensational= Food lumber Greeting seating room Price Service speed intromission of staff air travel Apologizing Access to cashier section? well-off to identify the staff?
ply training cater ac association ment Staff neatness Staff goodbyes/greeting Cashier tidiness Staff knowledge on products Staff response to requests & questions Staffs interest in customers Staffs figure out & understandable language Staffs introductory speech (intr oducing themselves & exploitation your spe! nd a penny when necessary) Summary:- My overall opinion for Columbus café is great. plain at any company or business in that watch over are the ups and downs. In this cafés case there are a lot of ups and quite a few downs. This café sort of serves the alike drinks and serve the same deserts as Starbucks. Naturally, there are the differences in flavor and...If you want to get a intact essay, order it on our website:
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