Conflict

1. Identify the five different types of employment that occur among forgiving beings. What cause these conflicts? * Within ourselves. * between us and a guest. * Between organisations. * Between us and a colleague. * Between customers. Cause of conflicts: * diametric expectations * Communication barriers * Motivation * Cultural values * Personality * Safety and security * Organisational structure * Organisational change 2. What are collar potential outcomes that thunder mug occur in the workplace if sound conflict is not resolved? * Loselose * get aheadlose * Winwin 3. Outline how conflict set up have a positive impact in the workplace if it is handled judiciously and sensitively by staff members and senior management. 4. Identify the techniques that both parties can use to resolve conflicts in the workplace. a. Compromising. b. Accommodating. c. Competing. d. Avoiding. e. Collaborating. 5. Provide 2 examples of individually of following conflict resolution techniques to illustrate how each rule impacts on the staff members. 6.

Briefly explain the five stages of conflict and in your answer identify how the parties are likely to tonicity at each stage of the process. * pegleg 1: Unease * horizontal surface 2: Episode * Stage 3: Misunderstandings * Stage 4: Stress * Stage 5: Crisis 7. By reflecting on your own experience in the hospitality industry, identify how a customer complaint can be turned into positive outcome and an opportunity for both the customer and the business. Most complaints, if managed well, are an opportunity for you (and the organization) to: * Prove your professionalism * picture your excellent interpersonal skills * Prove the guests worth * Demonstrate your high customer service standards * Create a positive impression * Improve the centering the organization does things Most... If you want to get a full essay, dictate it on our website: Ordercustompaper.com

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